CuraCall 4.3.2

Being in the Home Care business, it's inevitable that a simple call from a caregiver can result in a Domino effect.

Do you remember that Saturday morning when your caregiver canceled her shift just 5 minutes after the shift's starting time?

• The patient called,
• The caregiver called,
• Family members called...

Even if you managed to save the day, your client was likely still unsatisfied with how the issue was handled.

One small misstep in the workflow process can have a profound impact throughout your Homecare company.

You ensure that policies and procedures are in place. However, when someone on your team fails to follow up, where does accountability fall short?

Imagine a system that makes decisions based on your protocols and directives and catches those common missteps midstream, without error.

Let me introduce you to CuraCall!

At CuraCall, we keep home care connected with our Multi-Lingual Staff, managing your diverse patient populations with reliability and compassion, enhancing patient access and improving satisfaction.

We believe that CuraCall sets itself apart from the competition by:

• Specializing in the home health industry
• Informing clients about missed workflow steps
• Suggesting process improvements based on over 25 years of management experience in this domain

Furthermore, we've developed everything from the back end so that the agent only needs to determine the caller's need, providing your callers with the highest level of customer service.

Our Business Intelligence Dashboard and reporting tools deliver real-time data:

• Expanding your Case Coordination Collaboration, reducing the average time of conflict resolution, improving patient outcomes, and increasing productivity
• Increasing referrals with quicker response times
• Analyzing the efficiency of your OnCall staff for evaluations, reducing costs for 24-hour support

All this is done while ensuring PHI through HIPAA Compliance.

CuraCall gives your OnCall Staff the information they need to improve workflows across the Home Care Agency, from the Contact Center to the Caregiver to the Patient's bedside.

This involves everyone within your organization:

• Coordinators
• Clinical Team
• Home Health Aides
• Human Resources
• Payroll Staff

All accessed from a computer, tablet, or mobile device.

Our customized notifications and escalations deliver calls determined by you:

• To ensure the Correct OnCall is reached
• While capturing follow-up notes
• And providing the ability to Forward information if further follow-up is needed.

No more unanswered emails, no more calls lost in voicemail. Now everything is in one place, streamlined and documented for accountability at every level.

Let CuraCall assist you in your digital transformation journey where automation and data-driven decision-making take precedence over manual errors and heuristic judgments. Keeping both your clients and staff satisfied even when a Saturday morning doesn't go as planned.